Refund Policy
Last updated 10 August 2026
30-day money-back guarantee. No questions asked.
If you are not satisfied with KongInsight for any reason, email us within 30 days of your purchase and we will refund you in full. You do not need to explain why, and we will not ask.
How to request a refund
- Email manhcuongincusar@gmail.com from the address you used at checkout, or reply to your purchase receipt.
- Say that you want a refund. That is the whole requirement.
What happens next
- We approve the refund and pass it to Paddle, usually within one business day.
- Paddle.com Market Ltd, our merchant of record, processes the refund to your original payment method.
- The money typically appears within 5–10 business days, depending on your bank or card issuer.
- Access to paid features ends once the refund is issued.
Subscription renewals
The same guarantee applies to every renewal payment, not just your first one: if a Plus renewal is charged and you would rather not have it, email us within 30 days of that charge and we will refund it. We also email a reminder 3 days before every renewal, and you can cancel at any time from the customer portal linked in your receipt.
Being charged twice, or charged by mistake
Tell us and we will fix it — duplicate or accidental charges are refunded in full regardless of when they happened.
Questions
Ask before you buy if anything is unclear: manhcuongincusar@gmail.com. See also Pricing and Terms.